Full Refund: You may cancel your order within 24 hours of placement to receive a full refund.
Credit: If you cancel more than 24 hours before your scheduled appointment, a credit for the amount paid will be issued, which can be applied to future bookings.
Late Cancellation / No-Show: For cancellations made less than 24 hours before your appointment or in the event of a no-show, 20% of the order value will be retained as a cancellation fee. The majority of this fee is forwarded directly to the assigned cleaner to compensate them for the missed opportunity to work. The remaining balance is returned to you as a credit for future use.